FREQUENTLY ASKED QUESTIONS
Welcome to our FAQ page! We’ve compiled a list of common questions and answers to provide you with quick and helpful information. If you have a question that isn’t addressed below, please feel free to contact us directly, and our team will be happy to assist you.
What makes your aromatherapy products unique?
Our aromatherapy products are crafted with a blend of natural and organic ingredients, carefully selected for their therapeutic properties. We prioritize quality, purity, and effectiveness to ensure a delightful and rejuvenating experience for your skin.
How do I choose the right product for my skin type?
We understand that everyone’s skin is unique. Each product on our store includes detailed information about its benefits and suitability for different skin types. Additionally, you can reach out to our customer support team for personalized recommendations.
Are your products cruelty-free and vegan?
Yes, we are proud to say that all our products are vegan except for our Soothing Comfrey Balm which contains beeswax. We are committed to ethical practices, and our products are never tested on animals.
Can I use your products if I have sensitive skin?
Absolutely! Many of our customers have sensitive skin, and our products are formulated with gentle ingredients. However, we recommend doing a patch test before using a new product to ensure compatibility with your skin.
How do I use your aromatherapy products for the best results?
Instructions for use are provided on each product’s packaging. Generally, we recommend incorporating our products into your skincare routine, following the suggested guidelines. If you have specific questions, feel free to contact us for guidance.
Are your products safe for pregnant women or individuals with medical conditions?
While our products are generally safe, we advise pregnant women and individuals with medical conditions to consult their healthcare provider before using any new skincare or aromatherapy products.
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards, PayPal, and other secure payment options. You can find the complete list at the checkout.
What is your return policy?
We offer a hassle-free return policy. If you’re not satisfied with your purchase, please refer to our Returns & Exchanges page for detailed information on how to initiate a return.
How can I contact customer support?
Our customer support team is here to assist you. You can reach out to us through the “Contact Us” page on our website, and we’ll respond to your inquiry as soon as possible.